Data Ladle Privacy Policy
Effective Date: July 17, 2026
Data Ladle LLC ("Data Ladle," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices — including regarding SMS/text message communications.
## 1. Information We Collect
- Contact information: name, email address, phone number, mailing/property address
- Account and billing information: collected to provide and invoice our monitoring service
- Property and sensor data: environmental readings (temperature, humidity, power/electrical, leak detection) collected from IoT sensors installed at your property
- Communications: records of support requests, emails, and messages you send us
## 2. How We Use Your Information
We use your information to:
- Deliver and maintain the Data Ladle monitoring service
- Send you account alerts and notifications (email and SMS) about conditions at your monitored property
- Provide customer support and respond to your requests
- Process billing and payments
- Improve our products and services
## 3. SMS / Text Messaging Program
If you opt in to receive SMS alerts from Data Ladle:
- Message frequency varies based on your property's monitored conditions and alert activity.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message. You will receive one final confirmation message.
- Reply HELP for assistance, or contact us directly at Contact@DataLadle.com or (609) 200-0373.
- Consent to receive SMS messages is not a condition of purchasing any Data Ladle product or service.
- We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for marketing or promotional purposes. Your number is used solely to deliver the account alert notifications you've requested.
## 4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate (e.g., cloud hosting, email delivery, SMS delivery, AI-generated advisory summaries) — these providers act on our behalf and are not permitted to use your data for their own purposes.
- Contractors or vendors you've designated as preferred contacts, if you opt to have alert details shared with them for maintenance dispatch.
- Legal or safety reasons, if required by law or necessary to protect rights, property, or safety.
## 5. Data Security
We use industry-standard safeguards — including encryption in transit, access controls, and row-level security on our database — to protect your information. No system is 100% secure, but we work to protect your data at every layer of our platform.
## 6. Your Choices
- SMS alerts: opt out anytime by replying STOP, or by updating your notification preferences in your Data Ladle dashboard.
- Email alerts: manage preferences in your account settings.
- Data access or deletion requests: contact us at Contact@DataLadle.com.
## 7. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
## 8. Children's Privacy
Data Ladle's services are intended for business use and are not directed at, or knowingly collecting information from, children under 13.
## 9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
## 10. Contact Us
Data Ladle LLC
Hammonton, NJ
(609) 200-0373